Fixing Everbrite: Adjusting Your Fuel Price Changing Device

Everbrite offers a two-year limited warranty on its LumiDigit II LED product, which covers the LED electronics of the sign. During the first year, the company will cover the cost of replacements and service call labor for any LED section that fails to light. In the second year, defective components must be returned to Everbrite for analysis and replacement. Unauthorized repairs or alterations will void the warranty. While the warranty covers the LED electronics, it is important to note that it does not cover radio control components or issues arising from improper installation, impact damage, vandalism, or electrical service disturbances.

Troubleshooting the Everbrite LumiDigit II LED product

The Everbrite LumiDigit II LED product is a fuel price-changing device that offers an attractive segmented-style digit with enhanced LED output and continuous brightness adjustment throughout the day. The brightness on each side is automatically controlled by independent photo cells. The LEDs are typically configured in 1-3 LED strings, minimizing large gap loss, and they are cool running with no fans required. The product also offers self-test and sign diagnosis via a keypad.

LCD does not display information

• Possible Cause: The console is not plugged in.
• Possible Solution: Plug in the console with the supplied 9VDC power supply.

Both sides of the sign are blank

• Possible Cause: No message was sent to the sign.
• Possible Solution: Send a message to the sign following the directions in the operations manual.
• Possible Cause: No power to the sign.
• Possible Solution: Turn on the power to the sign and check the fuses/wiring.

Only one side of the sign displays a message

• Possible Cause: Connections are not connected correctly.
• Possible Solution: Check all connections to the sign.

Messages show lines out of sequence, and 2 or 3 size fonts are not displayed correctly

• Possible Cause: Line outputs are connected incorrectly.
• Possible Solution: Connect the line outputs correctly, following the instructions in the operations manual.

When showing time, date, or temperature, the sign shows boxes or nothing

• Possible Cause: The time and date were not set in the console and sent to the sign.
• Possible Solution: Set the time and date in the console and send it to the sign.
• Possible Cause: The time and temperature probe is not connected.
• Possible Solution: Connect the time and temperature probe to J5 in the time and temperature module.

The message does not change

• Possible Cause: The message was changed in the console but never sent to the sign.
• Possible Solution: After entering the message, go to the first screen and arrow down to "Send Message to Sign".
• Possible Cause: The signal did not reach the sign, and you received an "Error - Send Again" message.
• Possible Solution: Ensure that the console is in direct line-of-sight with the sign and send again. If behind a window, try from another location or from outside. The window may have a UV coating or other elements that may interfere with the radio signal. If this is the case, call Everbrite for alternate antenna solutions.

For further assistance, you can contact Everbrite Technical Support at 800-796-7427 or refer to the LumiDigit II Operations Manual.

Understanding Everbrite's two-year limited warranty

Everbrite offers a two-year limited warranty on the LumiDigit II LED product, which covers the LED electronics of the sign product. This means that during the first two years, if any LED section fails to light, replacements for the LED panel, power supply, and/or driver boards will be provided at no cost (excluding radio control components). It is important to note that this warranty only applies to the original purchaser of the Everbrite product and is subject to certain exceptions.

During the First Year

During the first year of the warranty, customers must notify Everbrite Technical Support of any defective condition and allow them to dispatch their authorized service company to the site for repairs. Unauthorized repairs will not be reimbursed. The warranty includes the service call labor for the first year if the sign was installed by Everbrite.

During the Second Year

During the second year of the warranty, defective components must be returned to Everbrite to be replaced. These components will be analyzed to ensure that the defective condition is Everbrite's responsibility. Customers must obtain a Return Goods Authorization (RGA) number from their designated Account Management representative before returning any products or components.

Exclusions and Limitations

The warranty does not cover damage caused by abuse, misuse, modifications, alterations, normal wear and tear, poor maintenance, or accidental damage. It also does not cover radio control components or any operating problems found to be the fault of the end user.

Limitation of Liability

It is important to note that Everbrite will not be held liable for any incidental, special, resultant, or punitive damages, or any costs, attorney fees, expenses, or losses resulting from damage to or defects in the product. However, in some cases, certain states or jurisdictions may not permit the exclusion or limitation of incidental or resulting damages.

Warranty Registration and Validity

Customers must register the sign and obtain a unique access code to activate the new sign electronics. Failure to register the sign will void the warranty. The warranty is also only valid for products sold in the USA and Canada.

Contacting Everbrite Technical Support

If you need to contact Everbrite Technical Support regarding your fuel price-changing device, there are several options available.

Firstly, you can refer to the product's instruction manual for guidance on troubleshooting and resolving common issues. If you require further assistance, Everbrite Technical Support offers various resources, including an online database of frequently asked questions (FAQs) and downloadable operation manuals, installation manuals, and other product-related materials.

If you need more personalised assistance, you can contact Everbrite Technical Support directly. They can be reached by phone at 800-796-7427 or 414-529-3500. The former number is specifically mentioned for issues related to LumiDigit® Gas Pricers. When calling, you will be connected with their technical support team, who can provide help with configuration, troubleshooting, and other support issues for all Everbrite products, including fuel price-changing devices.

Additionally, you can refer to the warranty information for your Everbrite product. The company offers a two-year limited warranty on the LumiDigit II LED product, which covers replacement parts and service calls under certain conditions.

For physical mail or in-person visits, their address is:

Everbrite, LLC

4949 South 110th Street

Greenfield, WI, 53228

Lastly, if you are an Everbrite customer using their clean energy solutions, you can reach their customer support at support@myeverbright.com or through the MyEverBright app for real-time support.

Returning defective components to Everbrite

If you are experiencing issues with your Everbrite fuel price-changing device, you may be able to resolve the problem by following the troubleshooting steps outlined in the product warranty.

The Everbrite LumiDigit II LED product is covered by a two-year limited warranty from the date of manufacture. During the first year, customers must notify Everbrite Technical Support of any defective conditions and allow them to dispatch an authorized service company to repair the product. Unauthorized repairs will not be reimbursed.

During the second year, defective components must be returned to Everbrite for replacement. To initiate the return process, customers must first contact their designated Account Management representative to obtain a Return Goods Authorization (RGA) number. Once the RGA number has been obtained, the defective components can be returned to Everbrite for analysis to determine if the issue is covered under the warranty.

It is important to note that certain types of damage or defects are not covered by the warranty, including those caused by impact, vandalism, acts of nature, misuse, or improper maintenance. Additionally, the warranty is voided if the product is moved from its original location and re-installed at another location without Everbrite being contracted to handle the move.

Registering your Everbrite sign

Contact Everbrite Tech Support:

First, get in touch with Everbrite Technical Support by calling 800-796-7427. This step is crucial, as it allows you to notify them of any defective conditions within the first year of your warranty period. By doing so, you can ensure that Everbrite will dispatch an authorized service company to your site for any necessary repairs.

Register your Sign:

Next, you must register your sign with Everbrite. This process involves providing them with the necessary information and details about your purchase and installation. This step is critical, as failing to register your sign will void the warranty. Make sure to follow the instructions provided in the Everbrite Instruction Manual for registering your sign.

Obtain a Unique Access Code:

After registering your sign, you will receive a unique access code from Everbrite. This code is essential for activating your new sign electronics. Keep this code safe, as it will be required for any future warranty claims or technical support requests.

Understand the Warranty Coverage:

Everbrite offers a two-year limited warranty on the LumiDigit II LED product. During the first two years, they will provide replacements for any defective LED sections, power supplies, or driver boards at no additional cost. The warranty also covers the cost of service call labor for the first year if the sign was installed by Everbrite. It's important to note that unauthorized repairs will not be reimbursed, and certain types of damage or defects are not covered under the warranty.

Contact your Account Manager:

Everbrite provides dedicated account managers who serve as your company contacts throughout your project. These account managers are highly qualified and experienced, ensuring the quality of your products and your overall satisfaction. They will handle all aspects of branded sign management and coordinate with the entire Everbrite team assigned to your project.

By following these steps, you can successfully register your Everbrite sign and take advantage of the associated benefits, including warranty coverage, technical support, and dedicated account management. Remember to refer to the Everbrite website and user manuals for detailed instructions specific to your Everbrite product.

Frequently asked questions