
The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income households pay their energy bills. HEAP provides emergency benefits to eligible households that are in danger of running out of fuel or having their utility services shut off. Eligibility for emergency benefits is based on several factors, including the amount of fuel remaining, the status of the household's heating system, and the household's gross monthly income. The amount of emergency fuel paid for by HEAP varies depending on funding and housing subsidies.
| Characteristics | Values |
|---|---|
| Type of Program | Home Energy Assistance Program |
| Who is it for? | Low-income households, homeowners and renters |
| What does it help with? | Heating and cooling costs for electricity, gas and other heating fuels |
| What does it pay for? | Fuel, utility source, heating equipment replacement and repairs |
| Who is paid? | Heating vendor or utility company |
| Who funds it? | Federally funded program |
| Who is eligible? | Households with gross monthly income at or below the current income guides for their household size |
| How to apply? | Online, in person, by mail or by telephone |
| When to apply? | The program helps pay for a portion of household energy costs from November 1 to April 30 |
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What You'll Learn

Eligibility for emergency benefits
The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and renters heat and cool their homes. Eligibility for emergency benefits is based on several factors, including:
- Whether your electricity is necessary for your heating system or thermostat to work and is either shut off or scheduled to be shut off.
- Whether your electric or natural gas heat is off or scheduled to be shut off.
- Whether you are out of fuel, or you have less than a quarter tank of fuel oil, kerosene, or propane, or less than a 10-day supply of wood, wood pellets, corn, or other deliverable heat sources.
- Whether your household's gross monthly income is at or below the current income guides for your household size.
- Whether you receive Supplemental Nutrition Assistance Program (SNAP) benefits.
In addition, eligibility for emergency benefits may also depend on whether you have exhausted or have unavailable to you the regular HEAP benefit. This means that applicants must have already applied for and received the regular benefit before being considered for emergency assistance.
The specific eligibility criteria and benefits vary by state and local area. For example, in New York, there are five seasonal components to the benefits: Regular HEAP Benefit, Emergency HEAP Benefit, Cooling Assistance Benefit, Clean and Tune Benefit, and Heating Equipment Repair and Replacement (HERR) Benefit. Each of these benefits has its own set of eligibility requirements and application processes.
In Massachusetts, the HEAP program helps eligible households pay a portion of their winter heating bills, regardless of the type of heating source. Eligibility is based on factors such as household size and combined gross annual income.
It is important to note that the amount of money provided through the HEAP program can vary from year to year, depending on funding allocations and housing subsidies. Therefore, it is recommended to check with your local HEAP office or website for the most up-to-date information on eligibility and benefit amounts.
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Emergency benefits and electricity
The Home Energy Assistance Program (HEAP) is a federally funded program that helps eligible low-income households with their heating and cooling costs. HEAP provides emergency benefits, which can help eligible households in a heat or heat-related emergency.
Emergency benefits and eligibility are based on the following criteria:
- Your electricity is necessary for your heating system or thermostat to work and is either shut off or scheduled to be shut off.
- Your electric or natural gas heat is off or scheduled to be shut off.
- You are out of fuel, or you have less than a quarter tank of fuel oil, kerosene, or propane, or less than a 10-day supply of wood, wood pellets, corn, or other deliverable heat sources.
- Your household's gross monthly income is at or below the current income guides for your household size.
- You receive Supplemental Nutrition Assistance Program (SNAP) benefits.
The amount of money provided through the program changes annually, depending on the funding allocated to Massachusetts by the US Department of Health and Human Services. Housing subsidies also determine the specific benefit level. Payments are made directly to the heating vendor or utility company.
Eligible households can also receive energy efficiency services, which include the cleaning of primary heating equipment, chimney cleaning, minor repairs, and the installation of carbon monoxide detectors or programmable thermostats.
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Emergency benefits and fuel
The Home Energy Assistance Program (HEAP) is a federal grant program that helps low-income households meet the cost of heating and cooling their homes. HEAP is available to eligible residents of Massachusetts, New York City, and Upstate New York. The program is free to apply for and is open to homeowners and renters, including those whose heating costs are included in their rent.
HEAP consists of five seasonal components: Regular Benefit, Emergency Benefit, Cooling Assistance Benefit, Clean and Tune Benefit, and Heating Equipment Repair and Replacement (HERR) Benefit. The Emergency Benefit helps eligible households heat their homes in the event of a heat or heat-related emergency. This includes instances where the electricity or gas heat is shut off or scheduled to be shut off, or if the household is out of fuel.
Eligibility for the Emergency Benefit is based on several factors, including the type of heating source, household size, and combined gross annual income. To qualify for HEAP, a household's income must be at or below the state's median income level. The Emergency Benefit can cover fuel costs, such as oil, kerosene, propane, wood, wood pellets, corn, or other deliverable heat sources.
The amount of financial assistance provided by HEAP varies annually, depending on the funding allocated to the state by the US Department of Health and Human Services. Eligible households can apply for the Emergency Benefit by telephone or in person at a HEAP office.
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Emergency benefits and heat
The Home Energy Assistance Program (HEAP) is a federal grant program that helps low-income households meet the cost of heating their homes. The benefit can pay for fuel, utility sources, and heating equipment replacement and repairs. The benefit is paid directly to the heating vendor or utility company.
Emergency HEAP benefits can help you heat your home if you are in a heat or heat-related emergency. Eligibility is based on the following:
- Your electricity is necessary for your heating system or thermostat to work and is either shut off or scheduled to be shut off.
- Your electric or natural gas heat is off or scheduled to be shut off.
- You are out of fuel, or you have less than a quarter tank of fuel oil, kerosene, or propane, or less than a 10-day supply of wood, wood pellets, corn, or other deliverable heat sources.
- Your household's gross monthly income is at or below the current income guides for your household size.
- You receive Supplemental Nutrition Assistance Program (SNAP) benefits.
The amount of money provided to eligible households each year varies depending on funding allocations and housing subsidies. HEAP consists of five seasonal components: Regular HEAP Benefit, Emergency HEAP Benefit, Cooling Assistance Benefit, Clean and Tune Benefit, and Heating Equipment Repair and Replacement (HERR) Benefit.
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Applying for emergency benefits
The Home Energy Assistance Program (HEAP) is a federally funded program that helps eligible low-income homeowners and renters heat and cool their homes. The program is available to residents of Massachusetts and New York.
Eligibility
Eligibility for HEAP is based on several factors, including household size and gross annual income. Homeowners and renters, including households whose cost of heat is included in the rent, can apply.
To apply for emergency benefits, you must contact your HEAP Local District Contact for assistance. Assistance cannot be provided through the website.
You may be eligible for emergency benefits if:
- Your electricity is necessary for your heating system or thermostat to work and is either shut off or scheduled to be shut off.
- Your electric or natural gas heat is off or scheduled to be shut off.
- You are out of fuel, or you have less than a quarter tank of fuel oil, kerosene, or propane, or less than a 10-day supply of wood, wood pellets, corn, or other deliverable heat sources.
You can apply for emergency benefits by telephone or in person by visiting a HEAP office.
Other Benefits
HEAP consists of five seasonal components: Regular Benefit, Emergency Benefit, Cooling Assistance Benefit, Clean and Tune Benefit, and Heating Equipment Repair and Replacement (HERR) Benefit.
The Clean and Tune Benefit provides energy efficiency services, including the cleaning of primary heating equipment, chimney cleaning, minor repairs, and installation of carbon monoxide detectors or programmable thermostats. The benefit amount is based on the actual cost of providing these services, up to a maximum of $500.
The Heating Equipment Repair and Replacement (HERR) Benefit helps eligible homeowners repair or replace their furnace, boiler, and other direct heating equipment. HERR is only given to eligible applicants once every ten years. The benefit amount is based on the actual cost of repair or replacement, up to $4,000 for a repair and $8,000 for a replacement.
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Frequently asked questions
HEAP will pay for fuel in an emergency if you have less than a quarter tank of fuel oil, kerosene, or propane, or less than a 10-day supply of wood, wood pellets, or other deliverable fuel sources. The amount of money provided to eligible households varies each year depending on funding.
To qualify for emergency fuel benefits under HEAP, your household's gross monthly income must be at or below the current income guides for your household size. You may also qualify if you receive Supplemental Nutrition Assistance Program (SNAP) benefits.
You can apply for emergency fuel benefits under HEAP by telephone or in person by visiting a HEAP office.











































