
Many households struggle with the high cost of home heating fuel during the winter months. To help with this, several US states have fuel assistance programs, including Massachusetts, New Hampshire, and Vermont. These programs are typically free to apply to and provide benefits to eligible households to help pay a portion of their winter heating bills. Eligibility is often based on factors such as household size, income, and annual heat consumption. Benefits may include fuel assistance, discounts on utility bills, and support with weatherizing homes. The amount of money that eligible households can receive varies depending on factors such as household income, energy costs, and funding allocations.
| Characteristics | Values |
|---|---|
| Program Name | Fuel Assistance Program (FAP), Low-Income Home Energy Assistance Program (LIHEAP), Home Energy Assistance Program (HEAP or Fuel Assistance), Electric Assistance Program, Weatherization Assistance Program (WAP), Heating System Repair and Replacement Program, Mass Save’s Moderate Income Assistance Program |
| Administered By | US Department of Health and Human Services, Local Community Action Agencies, Citizens for Citizens Inc. (CFC), Valley Opportunity Council, CAPV |
| Service Area | New Hampshire, Massachusetts, Fall River, Assonet, Freetown, Rehoboth, Swansea, Somerset, Seekonk, Westport, Taunton, Berkley, Dighton, Lakeville |
| Eligibility | Household income, family size, annual heat consumption, US citizenship (or "Qualified Alien" status), heat included in rent |
| Benefits | Fuel cost assistance, weatherization services, heating repairs, appliance management, utility discounts, energy efficiency services, emergency fuel delivery, shut-off notice delay, referrals to other sources of assistance |
| Application Methods | Online, mail, in-person, phone |
| Application Requirements | Completed application form, intake interview (phone or in-person), supporting documents |
| Application Deadline | Varies by season and location, typically opens around November 1st and ends on April 30th |
| Application Processing Time | Approximately 6-8 weeks |
| Contact | Fuel Assistance Administrator, Leah Richards (New Hampshire); Citizens for Citizens Inc. (Massachusetts); Valley Opportunity Council; CAPV |
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What You'll Learn

Household eligibility requirements
New Hampshire
The Fuel Assistance Program (FAP) in New Hampshire is a part of the federal Low-Income Home Energy Assistance Program (LIHEAP). Eligibility for the program is based on household income, family size, and annual heat consumption. Households with non-citizens may be eligible if the non-citizens are "Qualified Aliens" or if at least one member is a US citizen.
Massachusetts
The Massachusetts Home Energy Assistance Program (HEAP) helps eligible households pay a portion of their winter heating bills. Eligibility is based on household size and combined gross annual income. Homeowners, renters, and households with heat included in their rent can apply. The program is free to apply for and is available to all Massachusetts residents.
Vermont
While specific eligibility requirements for Vermont are not mentioned, the state's Fuel Assistance program mentions that active Seasonal Fuel Assistance households are eligible for free weatherization services.
It is important to note that the eligibility requirements may vary slightly depending on the specific fuel assistance program and the state. It is recommended to check the official websites or contact the relevant organizations for the most up-to-date and accurate information regarding household eligibility requirements.
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Discounts and additional benefits
If you are eligible for fuel assistance, you may also be able to access additional benefits and discounts. For example, the Home Energy Assistance Program (HEAP) in Massachusetts offers free weatherization services, such as energy audits, replacement of inefficient appliances, and heating system repair and replacement. These services aim to improve the energy efficiency of your home, helping you save money on your energy costs in the long run.
In addition to weatherization services, eligible households can also receive discounts on their utility bills. These discounts may include telephone, electric, and gas and oil discounts. The Electric Assistance Program, for instance, provides income-eligible customers with reduced monthly electric bills. Similarly, the Weatherization Assistance Program (WAP) helps low-income households vulnerable to high energy costs make energy conservation improvements to their homes.
If you reside in New Hampshire, the Fuel Assistance Program (FAP) can provide benefits during a heating emergency. This may include securing an emergency delivery of fuel or delaying a shut-off notice. The program also offers financial assistance to eligible homeowners for repairing or replacing aging home heating oil storage tank systems through the SAFETANK Financial Assistance Program.
It is important to note that the availability of benefits and discounts may vary based on your location and specific program eligibility. Be sure to contact your local assistance providers or community action agencies to learn more about the specific benefits and discounts offered in your area.
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Application methods
There are several ways to apply for fuel assistance. The methods available to you will depend on your location and the specific fuel assistance program you are applying to. Here are some common ways to apply:
- Online Application: Some programs offer online applications through their official websites or portals. For example, Citizens for Citizens, Inc. (CFC) provides an online portal for new and returning applicants to complete fuel assistance applications. Similarly, the Department for Children and Families in Vermont allows applicants to use the myBenefits portal to apply for fuel assistance.
- Mail: In some cases, you can request a paper application by calling a designated phone number. For instance, the Department for Children and Families in Vermont asks applicants to call 1-800-479-6151 to request a paper application.
- In-Person Application: Certain organizations allow you to apply in person at their local offices or district offices. For instance, Citizens for Citizens, Inc. (CFC) provides the option to apply in person by calling their office and scheduling an appointment with an intake worker.
- Phone or Email: You may also be able to apply by contacting the relevant organization via phone or email. For example, the Valley Opportunity Council mentions that their fuel assistance staff are available Tuesday through Friday to accept documents and answer questions about fuel assistance. They encourage scheduling an intake appointment via phone, email, or online.
- Local Service Providers: In some states, such as Massachusetts, you can apply for the Home Energy Assistance Program (HEAP) through a network of local service providers.
It is important to note that application methods may vary based on your specific location and the organization providing the fuel assistance program. Be sure to review the instructions provided by the relevant organization to ensure you are using the correct application method for their program. Additionally, always refer to official sources for the most up-to-date and accurate information.
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Fraud reporting
Fuel assistance programs, such as the federal Low-Income Home Energy Assistance Program (LIHEAP) and its state-level implementations, provide vital support to eligible households by helping them pay their heating bills during the winter. However, it is essential to report any suspected fraud to maintain the integrity of these programs and ensure that assistance reaches those who truly need it. Here are some guidelines for reporting fraud in the context of fuel assistance:
- Recipient, Agency, or Vendor Fraud: If you suspect fraud involving fuel assistance programs, such as the Fuel Assistance Program (FAP) in New Hampshire, you can contact the appropriate authorities. For example, in New Hampshire, you can reach out to the Fuel Assistance Administrator, Leah Richards, via email at [email protected] to report any concerns or suspicions of fraud.
- Online Application Fraud: Fuel assistance programs often involve online applications, and fraud may occur during the application process. If you become aware of any fraudulent activity or attempts to misuse the online system, be sure to report it to the relevant state or program authorities. Each state or program may have its own reporting processes, so be sure to review their guidelines.
- Fuel Card Fraud: Businesses that utilize fuel cards for their fleets should be vigilant about fuel card fraud. This type of fraud can include internal fraud, such as siphoning gas from company vehicles or using company fuel cards for personal vehicles, and external fraud, such as the misuse of lost or stolen cards. To prevent and detect fuel card fraud, businesses should implement controls such as requiring unique driver PINs, setting spending limits, and regularly reviewing fuel card reports for anomalies. If fraud is suspected, businesses should promptly report it to the fuel card provider and take appropriate internal action.
- Other Welfare Fraud: In addition to fuel assistance fraud, various other types of welfare fraud can be reported. For instance, in New York State, if you suspect Social Security Disability Insurance Fraud or Supplemental Security Income (SSI) Fraud, you can call 1-800-269-0271. Each state may have its own reporting procedures, so be sure to refer to the relevant state or program guidelines for specific instructions.
By actively reporting suspected fraud, we can help ensure that fuel assistance and other welfare programs remain sustainable and effective in supporting those who truly qualify for and need this vital assistance.
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Annual review
The Home Energy Assistance Program (HEAP) is a federal program that helps qualified households within a certain income threshold pay a portion of their winter home heating bills. The amount of money provided to eligible households changes annually, depending on how much funding is allocated by the US Department of Health and Human Services. Households that include non-citizens may be eligible if they are "Qualified Aliens" or if at least one member is a US citizen.
In Massachusetts, eligible households may also receive help with weatherizing their homes and other related benefits, such as telephone, electric, and gas and oil discounts. They may also be eligible for free energy efficiency services, including an energy audit, weatherization, replacement of inefficient appliances, and heating system repair and/or replacement.
In New Hampshire, the Fuel Assistance Program is the state's arm of the federal Low-Income Home Energy Assistance Program (LIHEAP). Benefits range from $100 to $2,177, depending on household income and energy costs. The program can also help households during a heating emergency by securing an emergency fuel delivery, delaying a shut-off notice, or referring clients to another source of assistance.
The application process for fuel assistance varies depending on the state and local regulations. In some states, such as Massachusetts, residents can apply online or in person through a network of local service providers. In New Hampshire, residents should contact their local Community Action Agency (CAA) to set up an appointment or learn more about the application process.
Once a household is deemed eligible for fuel assistance, they may also be automatically enrolled for utility discounts offered by various companies. It is important to note that the specific benefits and discounts may vary by state and local regulations, and eligible households are encouraged to explore the available options in their area.
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Frequently asked questions
The Fuel Assistance Program is a federal program that helps qualified households within a certain income threshold pay a portion of their winter home heating bills.
Eligibility is based on annual gross household income, family size, and annual heat consumption. Households that include non-citizens may be eligible if the non-citizens are "Qualified Aliens" or if at least one member is a US citizen.
You can apply for Fuel Assistance online or in person. In New Hampshire, you need to contact your local Community Action Agency (CAA) to set up an appointment or learn about the application process.
The amount of money provided varies and depends on factors such as household income, energy costs, and funding allocations. In New Hampshire, benefits range from $100 to $2,177.











































