Sylvie Willis
Enterprise Rent-A-Car offers customers a choice in how they would like to pay for fuel. Customers may refuel the vehicle to the same fuel level when they pick it up, or they can choose not to and pay the local Enterprise rate, which is typically above the local pump price. This is known as the fuel service option, and some customers have complained that it is an illegal program. Some customers have reported being charged for a full tank of gas when returning the car with less than a full tank, even if they had refuelled the car to the same level as when they received it.
| Characteristics | Values |
|---|---|
| Customer choice | Customers may refuel the vehicle to the same fuel level when they pick it up. |
| Refueling policy | If a customer chooses not to refuel the vehicle to the same level, they will be charged the local Enterprise rate, which is typically above the local pump price. |
| Pre-pay option | Customers may opt to pre-pay for fuel at a discounted rate per gallon. Prepaid fuel is only sold in full tanks. |
| Fuel Service Option | Enterprise prices its gas below market value and charges customers for a full tank of gas, regardless of the actual fuel level when the vehicle is returned. |
| Inflated rate | Enterprise will charge an inflated rate per gallon if the vehicle is returned with less fuel than when it was picked up. |
| Billing | The refueling charge will be added to the direct billing invoice. |
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What You'll Learn
Customers can choose to refuel the vehicle to the same level when picked up
When renting a car from Enterprise, customers have a choice regarding how they would like to pay for fuel. One option is to refuel the vehicle to the same level when picked up. This means that customers can either refill the tank to the same level as it was when they received the car, or they can choose not to and pay the local Enterprise rate, which is typically higher than the local pump price.
Opting to refuel the vehicle before returning it is a straightforward process. Customers simply need to ensure that the fuel level matches the level indicated on the rental ticket when the vehicle left the Enterprise lot. This can be done by visually inspecting the fuel gauge and comparing it to the paperwork. By doing so, customers can avoid any additional charges for refueling.
However, some customers have expressed concerns about the accuracy of Enterprise's fuel level readings. In some cases, customers have reported being charged for refueling even when they returned the vehicle with the same or a higher fuel level than when they picked it up. These discrepancies may be due to variations in fuel gauges or Enterprise's fuel level-reading chip, which may not always provide precise measurements.
To avoid any issues, it is advisable for customers to document the fuel level both when picking up and returning the vehicle. Taking photographs or videos of the fuel gauge, as well as noting the mileage and the corresponding fuel level, can provide valuable evidence in case any disputes arise regarding the fuel level. By being proactive and vigilant, customers can protect themselves from unexpected charges and ensure a smoother rental experience with Enterprise.
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Enterprise's rate is typically above the local pump price
When renting a car from Enterprise, customers have a choice as to how they would like to pay for fuel. Customers may refuel the vehicle to the same fuel level when returning the vehicle. If a customer chooses not to refuel the vehicle to the same level, they will be charged the local Enterprise rate, which is typically above the local pump price.
The local Enterprise rate is an inflated rate per gallon determined by the Enterprise Corporate Office. This rate is often higher than the local pump price, and customers are advised to refuel their rental vehicles before returning them to avoid these additional charges.
In some cases, customers have reported being charged for a full tank of gas even if the vehicle was returned with a partial tank. This has led to questions about the legality of Enterprise's fuel charging methods, as it can be challenging to return the vehicle with the exact fuel level as when it was picked up.
To avoid any disputes, customers are advised to carefully note the fuel level when picking up the vehicle and return it with at least the same amount of fuel. By doing so, customers can minimize the risk of being overcharged for fuel by Enterprise.
Overall, while Enterprise's fuel rates may be higher than local pump prices, customers have the option to refuel the vehicle themselves to avoid these additional charges. It is important for customers to be mindful of the fuel level and take the necessary steps to avoid any unexpected fees.
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Pre-paying for fuel is an option
When renting a car from Enterprise, you have a choice as to how you would like to pay for fuel. You may refuel the vehicle to the same fuel level when you return it, or you can choose to be charged the local Enterprise rate, which is typically above the local pump price.
It is important to note that Enterprise has been accused of using an illegal program for its "fuel service option." Customers have claimed that Enterprise prices its gas below market value and tells customers to return the car empty, even if it had more than a full tank when they picked it up. When the car is checked in, customers are charged for a full tank of gas, regardless of the actual fuel level.
To avoid any issues, it is recommended to carefully review the fuel level and any related charges when picking up and returning a rental car from Enterprise. It is also a good idea to keep receipts and take photos of the fuel gauge to have proof of the fuel level in case any discrepancies arise.
Overall, while pre-paying for fuel at Enterprise can be a convenient option, it is important to be aware of the potential issues and take the necessary steps to protect yourself from any unfair charges.
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Enterprise's fuel service option has been criticised as unfair
The fuel service option offered by Enterprise has been criticised as unfair and potentially illegal. Customers have complained that the company prices its gas below market value and instructs renters to return the car empty, even if the tank is not completely empty. If the renter does not comply, they are charged for a full tank of gas at an inflated rate per gallon. This rate is determined by the Enterprise Corporate Office and is typically higher than the local pump price. This practice has been labelled as "crooked" by some customers, who feel that they are being forced to pay for more fuel than they actually used.
The issue of fairness also arises when renters are expected to refill the tank to an exact, predetermined level. This can be challenging for renters, as it requires them to guess how much gas is needed to reach the desired mark, especially if they are unfamiliar with the car's gas mileage. Some customers have questioned the legality of this practice, arguing that it is unreasonable and potentially impossible to fulfil the terms of the contract.
While Enterprise's fuel service option may not be illegal, as contract law does not require agreements to be fair, it has certainly drawn criticism and negative attention. Customers who disagree with the system are encouraged to voice their complaints or take their business elsewhere. The company has responded to some complaints, offering to reimburse customers who feel they have been overcharged.
Overall, the controversy surrounding Enterprise's fuel service option highlights the importance of transparent and fair fuel policies in the car rental industry. While the company offers a pre-pay fuel option at a discounted rate per gallon, the requirement to purchase a full tank may still result in customers paying for more fuel than they need or use during their rental period.
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Enterprise may charge for more fuel than is needed to refill the tank
Enterprise Rent-A-Car offers customers the choice to refuel the vehicle themselves before returning it, or to have Enterprise refill the vehicle at the local Enterprise rate, which is typically higher than the local pump price. This is known as the "Fuel Service Option".
While this option may be convenient for customers who don't want to hassle of refueling the vehicle themselves, some customers have complained that Enterprise charges for a full tank of gas, even if the vehicle is returned with some fuel still in the tank. This means that customers may end up paying for more fuel than is needed to refill the tank to the same level it was at when they picked up the vehicle.
One possible explanation for this policy is that it is difficult for customers to determine exactly how much fuel to add to the vehicle to return it to the same fuel level as when they picked it up. Enterprise marks the fuel level on the rental ticket when the vehicle leaves the lot, and customers are expected to return the vehicle with the same fuel level. However, it can be challenging to fill the tank to the exact mark, especially if the customer is not familiar with the gas mileage of the vehicle.
Additionally, some customers have reported that Enterprise's fuel charge method may be questionable or even illegal. They claim that Enterprise prices its gas below market value and tells customers to return the car with an empty tank, even if it had fuel in it when they picked it up. As a result, customers may end up paying for a full tank of gas, even if they only used a portion of it during their rental period.
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Frequently asked questions
Enterprise charges an inflated rate per gallon for fuel, which is typically above the local pump price.
Enterprise determines the fuel charge based on the difference between the fuel level when the vehicle was picked up and returned. The fuel level when the vehicle was picked up is written on the rental ticket.
Yes, you can pre-pay for fuel at Enterprise. Pre-paying gives you a discounted price per gallon, but it is only sold in full tanks.
It is not necessary, but if you choose not to refuel the vehicle to the same fuel level, you will be charged the local Enterprise rate, which is typically higher than the local pump price.
