Sylvie Willis
If you've lost your fuel rewards card, you can get a replacement by contacting member support. You can also pick up a new card at a Shell station and link it to your account, or request one to be mailed to you when you sign up. Some fuel rewards cards can be replaced by using a mobile app, such as the MyIRVING app, which can be used to pay and earn or redeem rewards without swiping a physical card.
| Characteristics | Values |
|---|---|
| How to get a replacement card | Contact Member Support |
| How to use rewards without a physical card | Use the MyIRVING app |
| How to use rewards with a physical card | Swipe your card at a participating Shell station |
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What You'll Learn
Contact Member Support
If you need a replacement Fuel Rewards card, you can contact Member Support. You can also pick up a new card at a Shell station and link it to your account, or request one to be mailed to you when you sign up.
If you have Irving Rewards, you can use the MyIRVING app as a backup rewards card if you've misplaced your physical card. You can also transfer your rewards and credits if you are replacing your card.
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$5.99
Pick up a new card at a Shell station
If you need a replacement Fuel Rewards card, you can pick one up at a Shell station and link it to your account. You can also request one to be mailed to you when you sign up.
If you've misplaced your Fuel Rewards card, you can pick up a new one at a Shell station. You can then link it to your account. You can also use an Alt ID or a credit or debit card opted into Link & Save to redeem your savings.
If you have a SE Grocers rewards card, you must swipe it at a participating Shell station to link it to your Fuel Rewards account. You can also link your Fuel Rewards account to your Stop & Shop or Giant Food online account.
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Use the MyIRVING app as a backup card
If you've misplaced your Irving Rewards card, you can use the MyIRVING app as a backup card. The app allows you to track your rewards balances, find locations, and review available site-level offers. You can also use the app to pay at participating sites and earn or redeem rewards without having to swipe any cards.
To use the MyIRVING app as a backup card, first make sure you have signed up for Irving Rewards. If you haven't already, you can do so by picking up a card at a Shell station and linking it to your account, or by requesting one to be mailed to you when you sign up.
Once you have your Irving Rewards card, open the MyIRVING app and add your card information. This will allow you to use the app as a backup card if you ever misplace your physical card.
It's important to note that if you are not an Irving Debit Pay member, you will still need to swipe your physical card to earn fuel rewards. However, the MyIRVING app can be a helpful backup option if you ever find yourself without your card.
Additionally, if you are replacing your Irving Rewards card, you will be able to transfer your rewards and credits to your new card.
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Transfer your rewards to a new card
If your Fuel Rewards card is lost or stolen, you should contact Member Support. You can also pick up a new card at a Shell station and link it to your account, or request one to be mailed to you when you sign up.
If you have a new Fuel Rewards card, you can transfer your rewards and credits to it. To do this, you will need to contact Member Support. You can also use the Fuel Rewards mobile app or go to the Manage Cards page and click 'Add Card'. If you have Irving Debit Pay, you can add it to the MyIRVING app and pay with the app at participating sites. You can also use the MyIRVING app as a backup rewards card if you've misplaced your physical card.
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Enrol in a gas rewards program
To enrol in a gas rewards program, you can sign up for a Fuel Rewards® card. You can pick one up at a Shell station and link it to your account, or request one to be mailed to you when you sign up. You can also use the Fuel Rewards® mobile app or go to the Manage Cards page and click on “Add Card” to link credit cards to your Fuel Rewards® account.
If you are signed up for Irving Rewards, you will need to swipe your physical card to earn fuel rewards unless you have Irving Debit Pay, in which case you can pay with the MyIRVING app at participating sites and earn or redeem rewards without swiping any cards. The MyIRVING app also allows Irving Rewards members to track rewards balances, find locations, review available site-level offers, and act as a backup rewards card to scan in the store if you've misplaced your card.
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Frequently asked questions
If your Fuel Rewards card is lost or stolen, contact Member Support.
Yes, the MyIRVING app can be used as a backup rewards card to scan in-store if you've misplaced your physical card.
You can only transfer your rewards and credits if you are replacing your card.
You can pick one up at a Shell station and link it to your account, or request one to be mailed to you when you sign up.
