Sylvie Willis
Giant Eagle is a supermarket chain that operates in several states, including Ohio, Pennsylvania, Indiana, West Virginia, and Maryland. In 1995, the company opened a gas station at one of its locations in Youngstown, Ohio, branded as Giant Eagle Fuel. Over time, Giant Eagle expanded its fuel business and, in 2007, introduced the Giant Eagle Fuelperks! Credit Card, offering customers various incentives and rewards. The company's fuel stations, known as GetGo, have become Top Tier certified and are a popular choice for motorists due to their convenience and fresh fuel. However, in 2013, a mix-up occurred at some GetGo stations, where 87 octane gasoline was mistakenly mixed with diesel fuel, affecting several customers and causing vehicle issues. While Giant Eagle has offered apologies and worked to address the issue, this incident highlights the potential challenges and consequences of fuel supply errors.
| Characteristics | Values |
|---|---|
| Type of fuel sold | Gasoline |
| Locations | Pennsylvania, Ohio, Indiana, West Virginia, and Maryland |
| Incentives | Giant Eagle Fuelperks! Credit Card |
| Incentives | Giant Eagle Advantage Card |
| Other services | WetGo automatic car wash |
| Other services | GetGo Kitchen |
| Parent company | Giant Eagle |
| Competitors | Sheetz, 7-Eleven/Speedway/A-Plus, Circle K, Country Fair, Coen Markets, United Dairy Farmers, Turkey Hill/Certified, Duchess Shoppe |
| Date of establishment | 1995 |
| Locations | Youngstown, Ohio |
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What You'll Learn
Giant Eagle Fuel stations only sold gasoline
Giant Eagle, a local supermarket chain, opened its first gas station in Youngstown, Ohio, in 1995. This station was branded as "Giant Eagle Fuel". The company expanded its fuel business extensively in 2001, following in the footsteps of other major supermarket chains at the time. However, unlike its competitors, Giant Eagle Fuel stations only sold gasoline.
Giant Eagle's decision to exclusively sell gasoline at its fuel stations was in line with most other major supermarket chains in the early 2000s. This strategy was later adapted by big-box chains like Walmart and Kmart, as well as warehouse club chains such as Costco and Sam's Club. By sticking to gasoline sales, Giant Eagle maintained a generic identity for its fuel offerings.
In 2003, Giant Eagle expanded its fuel business further by acquiring most of the Cross Roads stations from Guttman Oil, the same supplier for their Giant Eagle Fuel stations. This expansion led to a rebranding, with the combined chains adopting the name GetGo (a combination of "Giant Eagle" and "Guttman Oil"). Despite the name change, a handful of the acquired Cross Roads stations retained their original branding.
While Giant Eagle Fuel stations primarily sold gasoline, the company also recognised the importance of rewarding customer loyalty and introduced the Fuelperks! program. This initiative allowed customers to save $0.10 per gallon on fuel purchases for every $50 spent at Giant Eagle using their Advantage Card. Additionally, Giant Eagle released the Giant Eagle Fuelperks! Credit Card in the Columbus Market, offering extra incentives such as earning an additional 4 cents per gallon for every $50 charged to the card.
In summary, Giant Eagle Fuel stations initially focused solely on gasoline sales, aligning with the strategies of other major supermarket chains at the time. The company later expanded its fuel offerings and incentives under the GetGo brand, competing with local convenience store chains and providing additional benefits to customers through loyalty programs and credit card partnerships.
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Giant Eagle Fuel perks! program
Giant Eagle, a local supermarket chain, opened a gas station at one of its Youngstown, Ohio, stores in 1995, marking the beginning of Giant Eagle Fuel. The company expanded its fuel business in 2001 and again in 2003 when it purchased several Cross Roads stations from Guttman Oil.
To compete with other convenience store chains, Giant Eagle introduced the Fuelperks! program, which rewards customers for buying fuel and shopping at Giant Eagle stores. For every $50 spent at Giant Eagle using an Advantage Card, customers save $0.10 per gallon on their next fill-up. In select markets, customers save $0.20 per gallon.
In 2007, Giant Eagle launched the Giant Eagle Fuelperks! Credit Card in the Columbus Market, offering additional incentives. Cardholders earn an extra 4 cents off per gallon for every $50 charged to the card and an extra 4 cents off per gallon for every $100 in GetGo fuel purchases.
In 2008, Giant Eagle and Citizens Financial Group launched a joint program offering Citizens Bank debit card holders additional Fuelperks! savings. For every $50 spent anywhere using their Citizens Bank debit card, customers earned an extra $.10 off per gallon in Fuelperks!. Additionally, Citizens cardholders earned an extra $.30 off per gallon when used at Giant Eagle.
In 2009, GetGo introduced the Foodperks! program, which offered customers 1% off on groceries at Giant Eagle for every ten gallons purchased at GetGo, up to 20% off. However, this program was discontinued in 2013 due to its complexity.
While Giant Eagle has offered diesel fuel in the past, there have been incidents of diesel fuel being mistakenly mixed with gasoline, affecting customers who purchased 87 or 89 octane fuel.
As of November 2023, Giant Eagle has announced that it will end its fuelperks+ program on January 25, 2024, transferring enrolled shoppers to myPerks, which offers discounts on both groceries and fuel.
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GetGo fuel stations are Top Tier certified
GetGo fuel stations, a subsidiary of the grocery chain Giant Eagle, are now Top Tier certified. This is a welcome development for customers who have long desired Top Tier fuel options at GetGo stations. This certification means that GetGo fuel stations now offer fuel that meets the highest standards for engine cleanliness and performance.
GetGo fuel stations are primarily located in Pennsylvania, Ohio, Indiana, West Virginia, and Maryland. The Top Tier certification is a significant advantage for customers in these states, as it ensures that they can access high-quality fuel that can improve their vehicle's performance and fuel efficiency. The certification also sets GetGo apart from some of its competitors in the region, such as Sheetz, which is not Top Tier certified despite charging similar prices.
The Top Tier certification is particularly notable for GetGo's fresh fuel offering. This means that customers can now have even more confidence in the quality of the fuel they are putting into their vehicles. In addition to the Top Tier certification, GetGo has also demonstrated its commitment to customer satisfaction through its Fuelperks! program. This program rewards customers for their purchases at Giant Eagle and GetGo locations, allowing them to save money on fuel or earn discounts on groceries.
Furthermore, GetGo fuel stations offer additional amenities such as GetGo Kitchen, which provides a variety of food options, and WetGo automatic car wash services. These additional services enhance the overall experience for customers visiting GetGo fuel stations. The convenience and quality offered by GetGo fuel stations, coupled with the benefits of the Fuelperks! program, make it a popular choice for many drivers in the region.
However, it is worth noting that some customers have expressed concerns about the pricing at GetGo fuel stations. Despite the incentives offered through the Fuelperks! program, some customers have mentioned that the prices at GetGo can be higher compared to other fuel stations. Nevertheless, with the Top Tier certification and Giant Eagle's continued focus on customer satisfaction, GetGo fuel stations remain a convenient and reliable option for many drivers in the states where they operate.
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GetGo fuel mix-up with diesel
In 2013, a Giant Eagle GetGo fuel mix-up affected drivers. The issue was caused by a supply-chain error, with shipments of 87 octane gasoline being mistakenly mixed with diesel fuel at the terminal. This mix-up occurred at two GetGo stations: one along Lincoln Way East and another along Medina Road in Fairlawn.
GetGo and Giant Eagle issued a statement apologizing for the inconvenience and assured customers that they were working diligently to address the issue and satisfy those impacted. The statement also emphasized GetGo's commitment to providing the highest-quality fuels and guaranteed the quality of all fuels sold at their locations.
The fuel mix-up caused disruptions for motorists, with some vehicles experiencing operational issues after refueling with the contaminated gasoline. Shawn Hearn, a mechanic, noted that excessive smoke from the exhaust could indicate the presence of diesel fuel in the vehicle. He also highlighted the potential risk of damage to catalytic converters, with repair costs varying depending on the vehicle type.
This incident marked a rare occurrence where customers received diesel fuel instead of pure gasoline at GetGo stations. GetGo typically offers a range of high-quality fuel options, including various grades of gasoline, diesel, and kerosene. The company prioritizes fuel safety and closely monitors its equipment, storage tanks, and systems to ensure customers receive the expected fuel types and quality.
The Giant Eagle GetGo fuel mix-up underscores the importance of fuel safety and the potential consequences of supply-chain errors. While GetGo took responsibility and worked to resolve the issue, the incident caused inconvenience and potential financial burdens for affected customers. This event highlights the delicate balance between providing convenient fuel services and ensuring the accuracy and purity of the dispensed fuels.
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Giant Eagle Fuel perks! credit card
Giant Eagle is a local supermarket chain that opened a gas station at one of its Youngstown, Ohio locations in 1995. The gas station was branded as "Giant Eagle Fuel". In 2007, Giant Eagle released the Giant Eagle Fuel Perks! Credit Card in the Columbus Market. The card has extra incentives, such as earning an additional 4 cents off per gallon for every $50 charged onto the card. Additionally, cardholders can earn an extra 4 cents off per gallon for every $100 in GetGo fuel purchases.
The Giant Eagle Fuel Perks! program allows customers to save $0.10 per gallon ($0.20 in select markets) on a fill-up for every $50 they spend at Giant Eagle using their Advantage Card. The program is designed to compete with other local convenience store chains. In 2008, Giant Eagle and Citizens Financial Group launched a program that offered additional Fuel Perks! incentives for Citizens Bank debit cardholders. This program is only open to Citizens Bank customers with a checking account and a Giant Eagle Advantage Card.
In 2009, GetGo launched the Foodperks! program, which offered customers 1% off on groceries at Giant Eagle for every ten gallons purchased at GetGo. This program was eventually discontinued in 2013 due to its complexity. While Giant Eagle has offered various fuel and grocery perks programs over the years, some customers have expressed confusion and dissatisfaction with the changing terms and conditions.
It is worth noting that in 2013, there was an incident where several GetGo stations in Ohio received shipments of 87 octane gasoline that were mistakenly mixed with diesel fuel. This caused issues for some customers who experienced vehicle problems after filling up with the contaminated gasoline. Giant Eagle and GetGo apologized for the incident and worked to resolve the issue.
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Frequently asked questions
No, Giant Eagle Fuel stations only sell gasoline.
GetGo is a subsidiary of the grocery chain Giant Eagle and operates fuel stations.
GetGo fuel stations are located in Pennsylvania, Ohio, Indiana, West Virginia, and Maryland.
The Fuelperks! program rewards customers by allowing them to save $0.10 per gallon they buy on a fill-up with every $50 they spend in Giant Eagle using their Advantage Card.
Yes, you can use your Giant Eagle Advantage Card at GetGo fuel stations.
